Shipping & Deliveries
WE SHIP WORLDWIDE
We know how exciting it is to wait for your bag! That’s why we work with reliable shipping partners to ensure safe & secure delivery. We have shipped our products to 6 continents and have happy customers all over the world.
Your orders are shipped with DHL Global Mail. DHL will hand over your package to your country’s postal service and will also provide you with your country’s postal tracking number. This way you will be able to track your package the whole way. Please note that DHL takes a few days to generate tracking numbers. This means we’ll be able to complete the orders and let you know the tracking number a few days after your orders have been shipped.
Estimated delivery times:
Australia & Oceania – 8 days (ranging from 5-14 days)
USA – 8 days (ranging from 6 days – 21 days)
Europe – 8 days (ranging from 6-14 days)
Asia – 6 days (ranging from 3-12 days)
Africa – 14 days (ranging from 10-21 days)
Middle East – 10 days (ranging from 8-21 days)
Please note that the above times are estimates. Postal services, like any other kinds of business, may experience hiccups, especially during the holiday seasons. Some packages may get stuck in your country’s customs. However, you will have a tracking number so you will be able to locate your package and know its status. Our team is always here to help, so please contact us at any time and we will do our best to answer your questions or help you with shipping matters.
DHL Express guaranteed 3 day delivery worldwide. You should get your orders (for items in stock) in 1-3 days. You will be able to track your orders through the DHL website.
Taxes and Duties
International orders may be subject to import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these are imposed directly by your local customs. However, you can get an estimate of the customs fee in your country by visiting this website. All packages are shipped from our warehouse in Bangkok, Thailand.