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If you are unhappy with your bag/s, please contact us within 5 days after you receive your bag/s. Once we receive the returned item/s (unused and undamaged), we will refund you the full amount minus the shipping fee within 48 hours.

Please send an e-mail to hello@borboletabag.com with the subject “return.” Please also include your name and your order number in the e-mail. Our customer service representative will get back to you with shipping particulars.