Returns & Exchanges

If you are unhappy with your bag/s, please contact us within 5 days after you receive your bags. Once we receive the returned items (unused and undamaged), we will refund you the full amount minus the shipping fee within 48 hours.

Please send an e-mail to hello@borboletabag.com with the subject “return”. Please also include your name and your order number in the e-mail. Our customer service representative will get back to you with shipping particulars.